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Monday, November 30, 2009

Technical Support Manager - Immunoassays/Automation - South East UK - £42K (£47K OTE)

This is an outstanding opportunity that has been created due to promotion! The primary responsibility of this position is to manage staff dealing with customer enquiries, technical support and specialist support. Key to this role is managing both the call logging/ escalation processes , monitoring all escalated customers and delivering fast response and effective repairs from the specialist hotline support teams. The role works closely with regional service managers and IT/automation teams. In this particular role you will be managing technical support staff in the area of immunoassays/ immunochemistry and automation. You should have experience in a scientific support organisation preferably chemistry/biochemistry related and have full understanding of running a hotline support and coordination team.Strong communication skills and strong leadership skills are essential. This is an opportunity not to be missed! Contact us in confidence to discuss this exciting position.

Job Ref: 7669

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